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Privacy Policy

  1. BACKGROUND
    Last updated: 19 February 2025

1.1 This notice (Privacy Notice) tells you how we look after your personal data when you visit our website at https://enginearapp.com (Website) or when you use the EngiNear mobile app (App). The App provides a platform to connect customers with engineers, enabling bookings, communication, and payments. To provide these services, EngiNear may collect and process personal and business information to ensure the effective operation of the platform and to deliver a seamless user experience.

1.2 This notice sets out what information we collect about you, what we use it for and whom we share it with. It also explains your rights under data protection laws and what to do if you have any concerns about your personal data.

1.3 We may sometimes need to update this Privacy Notice to reflect changes to the way our services are provided or to comply with new legal requirements. You should check this Privacy Notice regularly to see whether any changes have occurred.

  1. WHO WE ARE AND OTHER IMPORTANT INFORMATION

2.1 We are ENGINEAR LIMITED, registered in England and Wales with company number [15466251] and our registered address at [Chancery House, 3 Hatchlands Road, Redhill, Surrey, United Kingdom, RH1 6AA] (we, us or our).

2.2 For visitors to our Website and users of our App, we are the controller of your information (which means we decide what information we collect and how it is used).

  1. CONTACT DETAILS

If you have any questions about this Privacy Notice or the way that we use information, please contact us at:
📧 dataprotection@enginearapp.com

  1. THE INFORMATION WE COLLECT ABOUT YOU

We may collect the following types of personal data:

  • Identity Data: your first and last name or title.
  • Contact Data: your email address and telephone number.
  • Technical Data: IP address, browser type, device type, operating system.
  • Usage Data: how you use our Website and App.
  • Financial Data: payment information processed securely by our payment provider.
  • Location Data: device location if enabled for bookings or navigation.
  • Feedback: survey and questionnaire responses.
  • Profile Data: login details, audit trail of usage, booking history.
  • Marketing Preferences: your preferences for receiving communications.
  1. HOW WE USE YOUR INFORMATION

We use your personal data to:

  • Deliver our App services (bookings, payments, notifications).
  • Provide customer support.
  • Improve and optimise our Website and App.
  • Comply with legal obligations.
  • Communicate with you about updates and features.

Our lawful bases include contract, legal obligation, and legitimate interests.

  1. WHO WE SHARE YOUR INFORMATION WITH

We may share your personal data with:

  • Engineers and customers, where required to complete bookings.
  • Our employees and contractors (bound by confidentiality).
  • Our service providers (e.g. payment processors, hosting providers).
  • Regulators, law enforcement, or legal advisors if required by law.
  • Potential buyers if our business is sold.
  1. WHERE YOUR INFORMATION IS LOCATED OR TRANSFERRED TO

We store data on secure servers in the UK. If data is transferred outside the UK or EEA, we use approved legal safeguards.

  1. HOW WE KEEP YOUR INFORMATION SAFE

We use appropriate security measures including encryption, access controls, and multi-factor authentication. If there is a data breach, we will notify regulators and affected users where legally required.

  1. HOW LONG WE KEEP YOUR INFORMATION

We retain your personal data only as long as necessary for the purposes collected, in line with legal and business requirements. Booking and financial records may be kept for up to 7 years for accounting compliance.

  1. YOUR LEGAL RIGHTS

You have rights under data protection law, including:

  • Access, correction, deletion, restriction, objection, portability.
  • To lodge a complaint with the ICO if you are unhappy with our use of your data.

Contact us at dataprotection@enginearapp.com to exercise your rights.

  1. MARKETING

If you opt in, we may send you marketing messages about EngiNear services. You can opt out at any time without affecting your use of the App.

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